Frequently asked questions

How I will be connected to my mentor?


The mentor will call you within 12 hours of the allotment by the team. Then you will connect on call and whatsapp. You can choose to use whatsapp for the short discussions like daily tasks and small doubts. For the long discussion connecting on call is always better.




How you will select the best mentor for me?


After enrollment we will ask you to fill up a form (Private from link will be provided by team). Form contains some tags and questions. Based on thoses responses we will match your requirments in our mentorship team and allot a best mentor based on our analysis.




Will the mentor solve my subject doubts as well?


No, It is not plausible for a particular mentor to solve doubts for all the subjects as JEE and NEET syllabus is vast. This can be an add on. Ask our team you want doubt solving and we will try to provide that service seperatly.




What is the feedback team and how they will help me?


Feedback team is a team of mentor supervisors which ensures the bonding between you and your mentor. It will also ensure the frequency of connection and overall mentorship feedback.




How can I reach the feedback team?


You will be given the personal contact of the feedback team when you will join. For any issues you can report to the feedback team directly and the feedback team will solve your issues within 24 hour.




What If feedback team did not resolve my query within 24 hours?


In case your query does not get solved in 24 hours you will get an extra 6 days mentorship at our platform.




Can I change my mentor?


Yes, you can change your mentor. First the feedback team will investigate your problems with the current mentor and when they feel that you are not in resonance with your mentor then your mentor will be changed.
NOTE: Mentor change is a very rare request which we got till now. All mentors are trained and equally capable.




What is the refund policy on mentorship packs?


There is NO refund policy on personal mentorship packs. Also, we are proud to say NONE of the JEECarnot students asked for refund till now representing our high positive feedback.




Will I get the same mentor, If I enroll again when my subscription ends.


We will try to do so but it completely depends on the availablity. In 95% cases we allot the same mentor





Still have doubts ? Chat with us live or call us at 8949219529